What to do when a cbridge transfer is pending

If a cbridge transfer is pending, check its source-chain transaction and current status before taking another action. Celer’s transfer instructions say to track progress through transfer history and check whether the destination wallet received the tokens. Keep the source transaction hash handy; the cbridge transfer record should match it.

What does a pending cBridge transfer mean?

Celer’s published status definitions describe several stages that can appear before completion: the gateway may be monitoring the submitted transaction, waiting for Celer SGN confirmation, or waiting for funds to be released on the destination chain. A pending label alone does not show which stage applies, so check the transaction details and the destination wallet on the correct network.

• Check the source transaction: confirm it succeeded on the source chain and that the hash matches the transfer record.
• Check the destination: switch your wallet to the selected destination chain and look for the transferred token.
• Read the status: Celer marks a completed transfer as complete; other statuses can indicate confirmation, fund release, delay or refund steps.
• Keep the details: save the transaction hash, source and destination chains, token, amount and status for support.

Should I retry or send the transfer again?

Do not submit a duplicate just because the first transfer remains pending. Celer’s documented flow tracks the original on-chain request through repeated status checks; a second request creates a separate transaction and may also spend funds and gas.

Check whether the source transaction is still pending in the wallet or has succeeded on-chain. If it succeeded, follow that transfer’s status rather than repeating the send. If the destination wallet does not show the token, verify the selected chain and token before concluding the transfer failed.

How do I get a refund for a failed transfer?

Celer’s documentation says that when a transfer is marked for refund, the gateway prepares refund information; the user then submits an on-chain refund transaction when the status indicates that information is ready. The cBridge interface may offer a “Request Refund” action in transfer history for eligible failures.

Use the refund action shown for that specific transfer, and confirm the chain and transaction details in your wallet before signing. Celer says that if a transfer remains in the “to be refunded” status for more than 30 minutes while refund information is being prepared, users can contact its support. The next step depends on the status: wait for confirmation, claim a prepared refund, or seek support; whether a particular transfer will complete or qualify for a refund remains unconfirmed until its status updates.